At Zumpexo, your satisfaction is important to us. If your order doesn’t meet your expectations or arrives with an issue, we’ve made the return process straightforward and stress-free. Here’s what you need to know about returning an item and the options available to you.

Return Window

You can request a return within 30 days of receiving your order.

How to Return an Item

All returns are handled by mail. Whether the item is defective or simply not the right fit for your space, our support team will guide you through the process. You can choose between a refund or an exchange. To start a return, contact us at support@zumpexo.shop.

Product Condition

Returned items must be unused, undamaged, and in their original packaging. We are unable to accept items that show signs of use or are not in original condition.

Return Label

We include a return shipping label with your package or can email you one upon request for added convenience.

No Restocking Fees

We do not charge any restocking fees. Returns are processed clearly, with no hidden charges.

Refund and Exchange Process

Once we receive and inspect your returned item, your refund will be issued to your original payment method within 7 business days. If you request an exchange, the new item will be shipped as soon as your return is processed.

We Handle Returns with Care

Every return is reviewed to ensure a smooth and fair experience. We’re committed to making your shopping experience at Zumpexo better every time.

Need Help?

If you have any questions, our support team is ready to assist you at support@zumpexo.shop or through our 24/7 live chat.

Thank you for choosing Zumpexo. We’re here to support your home and garden with reliable products and helpful service.

For More Information:

Trade Name: Zumpexo
Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (406) 605-9724
Business Mail: support@zumpexo.shop
Business Address: 1514 Amelia Ave, Hanford, California 93230, United States